Last updated: 1/27/2022 10:50 a.m. EDT
* Please use the e-mail address associated with your member account during registration to allow data and access permissions to be assigned correctly.
Below are common issues and their status. If you are still having trouble with an issue that is marked as resolved, please contact us.
Group access denied / My Groups tab not appearing / Posts or Squadrons not appearing
This is primarily caused when registering a new account with an e-mail address that does not match the e-mail address on the member record. Please use the e-mail address associated with your member account during registration so data and access permissions can be assigned correctly.
Status: In Progress
ETA: Evaluating
Limited reports available
Note: Members renewed online report is now available for Post Commanders & Adjutants.
Status: In Progress
ETA: Evaluating
Cannot see over 4,000 members in roster
Status: In Progress
ETA: Evaluating
Unable to sign in
Some are reporting an error (ERR_SSL_PROTOCOL_ERROR) when attempting to sign into MyLegion.org. This is currently being investigated by our team and we will provide updates here.
Update: If experiencing this error, please sign into your internet service provider's website or mobile app to "Allow Access" to login.personifygo.com. For further assistance, please contact your internet service provider.
Status: Resolved
Critical Error when clicking Add/Modify Transmittal
Some are reporting an error with the message "A critical error has occurred. Please check the Event Viewer for further details" when clicking on Add/Modify Transmittal. This is currently being investigated by our team.
Status: Resolved
Continuous years missing or 0 in roster
Status: Resolved
Cannot update bank account information in My Group profile
Bank information can be updated when finalizing the transmittal. The Transmittal Payment window has a link to update account information.
Status: Resolved
Global member search not returning all members
Status: Resolved
Unable to renew expired member
Status: Resolved
Consolidated reports not available
Status: Resolved
Cannot complete registration
Status: Resolved
Find a Service Officer Directory Update
Status: Resolved
Not receiving OTP or forgot password e-mails
Status: Resolved
Session expired error during registration
Status: Resolved
Dual membership issues
Status: Resolved
Cannot see post in list
Status: Resolved
Cannot assign group permissions
Status: Resolved
Labels printing for deceased/expired
Status: Resolved
Member search not returning correct results
Status: Resolved