Known Issues

Known Issues

Last updated: 10/7/2021 11:15 a.m. EDT

* Please use the e-mail address associated with your member account during registration to allow data and access permissions to be assigned correctly.

Below are common issues and their status. If you are still having trouble with an issue that is marked as resolved, please contact us.


Unable to sign in

Some are reporting an error (ERR_SSL_PROTOCOL_ERROR) when attempting to sign into MyLegion.org. This is currently being investigated by our team and we will provide updates here.

Update: If experiencing this error, please sign into your internet service provider's website or mobile app to "Allow Access" to login.personifygo.com. For further assistance, please contact your internet service provider.

Status: In Progress

ETA: Evaluating


Group access denied / My Groups tab not appearing / Posts or Squadrons not appearing

This is primarily caused when registering a new account with an e-mail address that does not match the e-mail address on the member record. Please use the e-mail address associated with your member account during registration so data and access permissions can be assigned correctly.

Status: In Progress

ETA: Evaluating


Limited reports available

Note: Members renewed online report is now available for Post Commanders & Adjutants.

Status: In Progress

ETA: Evaluating


Cannot see over 4,000 members in roster

Status: In Progress

ETA: Evaluating


Continuous years missing or 0 in roster

Status: Resolved


Cannot update bank account information in My Group profile

Bank information can be updated when finalizing the transmittal. The Transmittal Payment window has a link to update account information.

Status: Resolved


Global member search not returning all members

Status: Resolved


Unable to renew expired member

Status: Resolved


Consolidated reports not available

Status: Resolved


Cannot complete registration

Status: Resolved


Find a Service Officer Directory Update

Status: Resolved


Not receiving OTP or forgot password e-mails

Status: Resolved


Session expired error during registration

Status: Resolved


Dual membership issues

Status: Resolved


Cannot see post in list

Status: Resolved


Cannot assign group permissions

Status: Resolved


Labels printing for deceased/expired

Status: Resolved


Member search not returning correct results

Status: Resolved


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